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Civil-Comp Proceedings
ISSN 1759-3433 CCP: 104
PROCEEDINGS OF THE SECOND INTERNATIONAL CONFERENCE ON RAILWAY TECHNOLOGY: RESEARCH, DEVELOPMENT AND MAINTENANCE Edited by: J. Pombo
Paper 274
Knowledge Management in a Railway Network: The Case of Signalling Systems A. Morant1, M. Westerberg2 and P.-O. Larsson-Kråik1,3
1Division of Operation, Maintenance and Acoustics, Luleå Railway Research Centre, Luleå University of Technology, Sweden
, "Knowledge Management in a Railway Network: The Case of Signalling Systems", in J. Pombo, (Editor), "Proceedings of the Second International Conference on Railway Technology: Research, Development and Maintenance", Civil-Comp Press, Stirlingshire, UK, Paper 274, 2014. doi:10.4203/ccp.104.274
Keywords: railway, signalling systems, maintenance, knowledge management, inter-organisational learning, knowledge transfer, know-how.
Summary
The railway network is a complex system with several technologies and a multitude
of stakeholders working together to solve problems created by the increasing
demands on capacity, speed and mobility for the transportation of goods and
passengers. However, the presence of many different stakeholders complicates
knowledge management and transfer. The purpose of this paper is to analyse the
potential for improving inter-organisational knowledge management in the
maintenance of railway signalling systems and make concrete suggestions for
improvements. Even if information logistics processes can disseminate explicit
knowledge on the maintenance of railway signalling systems, they cannot handle the
tacit knowledge transfer that often is crucial. The study finds considerable potential
for improving the knowledge management process. It suggests possible measures
and makes suggestions for future studies.
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