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PROCEEDINGS OF THE SECOND INTERNATIONAL CONFERENCE ON RAILWAY TECHNOLOGY: RESEARCH, DEVELOPMENT AND MAINTENANCE
Edited by: J. Pombo
Rail-Infrastructure Performance: The Conflict between Rail-Availability for Maintenance and Operation
M.L. Bobbink1, A. Hartmann1 and R. Degenhart2
1Construction Management and Engineering, University of Twente, the Netherlands
M.L. Bobbink, A. Hartmann, R. Degenhart, "Rail-Infrastructure Performance: The Conflict between Rail-Availability for Maintenance and Operation", in J. Pombo, (Editor), "Proceedings of the Second International Conference on Railway Technology: Research, Development and Maintenance", Civil-Comp Press, Stirlingshire, UK, Paper 296, 2014. doi:10.4203/ccp.104.296
Keywords: rail infrastructure, railway agencies, value-in-use, train operation, maintenance, rail availability.
Railway agencies reduce the occurrence of unplanned railway interruptions through regular planned rail-infrastructure maintenance. In doing so they are competing with train companies over rail-availability. The contribution of the rail-infrastructure to the value creation processes of the train companies strongly depends on resolving this conflict. This paper addresses the nature of this conflict over rail-availability from a service-dominant logic perspective and investigates how railway agencies cope with it. The initial findings of a case study on the performance of rail-infrastructure in the Netherlands point at a tendency of the railway agency, its contractors and the train companies to focus on their own performance. These findings suggest also that at rail route management level the concerted effort of these parties in linking their processes contributing to rail-availability and setting up a joint performance measurement system on this, is missing.
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